¢ Responsiveness to product enhancement requestsĭonna Fluss, the President of DMG Consulting -providing comprehensive coverage and authoritative analysis for the market- stated the importance of speech analytics: "Speech analytics has always been interesting because of its unique contributions to the understanding of voice interactions in the contact center. Here are the 7 categories in which Sestek Speech Analytics received a perfect score of 5.0 by the customer satisfaction ratings: Sestek today announced that it was recognized for getting the highest overall vendor satisfaction rating from customers in DMG Consulting's 2018 â 2019 Speech Analytics Product and Market Report.Ĭompared to the featured competitors, Sestek Speech Analytics achieved the highest customer ratings in 8 major vendor categories out of 10.
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